FAQs

FREQUENTLY ASKED QUESTIONS

ORDERING & AVAILABILITY

1. Are your items in stock and ready for pickup?

• Some of our items are ready for pick up now, some items may require an order to be placed for pick up a few days later. Just let us know what you were considering, and we will do our best to get you everything at the earliest possible time. Larger orders for example, may require several days+ to be completed. 

2. Do you offer custom orders or special requests?

• Let us know what you were wanting, and we’ll let you know.
  We are able to keep our prices as reasonable as they are because we are able to streamline the building process and make similar models. In some cases some customizations are still possible, and your understanding is appreciated in the times where we are unable to accommodate. 

3. How long does assembly take before pickup or delivery?

• In some cases, items may be available for pickup or delivery immediately. In other cases, there may be a slight wait as we process other orders. If you have a deadline that you need any items by, please contact us first so we can let you know if we can meet your needs. 

4. Do you offer discounts for large orders?

• In many cases, yes! We encourage you to contact us and let us know the quantity of the items you are interested in and if pick up or delivery makes sense for you, and we will get back to you.
  
  

PICKUP & DELIVERY

6. Where are you located for pickup?

• We have pickup locations near Arapahoe and University in Centennial, and near Broadway and Evans in Denver. 

7. What areas do you deliver to?

• We currently deliver to the entire Denver Metro area, Boulder, and Colorado Springs. 

8. How much does local delivery cost?

• Denver Metro area: 1st item = $50 delivery cost, $5 per item after

• Boulder: 1st item = $75 delivery cost, $5 per item after

• Colorado Springs: 1st item = $75 delivery cost, $5 per item after

9. Do you offer same-day or next-day delivery?

• Please contact us for your needs if you need quick delivery

10. Will you bring furniture to my backyard, deck, or patio?

• Typically we bring furniture to your front door. In the times that you wish our team to deliver to other places, let us know in advance and we can discuss your accommodation. 

11. Do you ship outside of Colorado?

• We can ship anywhere in the US! The good news is that shipping costs are on us! You will have to assemble the furniture however.
  
  

PRODUCT & QUALITY

13. What materials are used in your furniture?

• Most of our items are made of quality fir, cedar, and all weather woods that do well outdoors. In some cases we use quality hard pine, sealed and stained to meet standards for both longevity and visual appeal. 

14. Is your furniture suitable for outdoor use?

• Yes! Made for Colorado patios, decks, and lawns. 

15. Will the wood color vary from product photos?

• Yes. Tree to tree, shipment to shipment, colors and grains vary slightly. We love that not every piece is the same, that each piece is a little different. It’s part of the beauty of working with wood. 

16. Does the furniture come assembled?

• Unless you are choosing the FREE SHIPPING option (which ships free but comes unassembled), the pieces available for pickup or delivery are ready to go, fully assembled, and awaiting your home. 

17. How difficult is assembly if I choose self-assembly?

• Most items can be assembled in less than an hour. They come with instructions, and will be partially assembled to make it easier for you. 

18. Should I cover or store furniture during winter?

• We always encourage you to protect your furniture from the harsher elements that Colorado can offer. These items can take a beating, but harsh sun, snow, hail, etc will reduce the life of your furniture.
  
  

BULK / COMMERCIAL ORDERS

20. Do you offer discounts for larger orders?

• Yes. Contact us with details.
  
  

21. Can you furnish patios, Airbnb properties, offices, or commercial spaces?

• Yes! Some of our pieces are perfect statement pieces and can make a great impression in any of these settings. Contact us with what you know about your needs so far and we can put a proposal together for you. 

22. Can I mix and match different items for a bundled discount?

• In most cases, yes. Contact us with details, we’d love to hear about it.
  
  

PAYMENTS & POLICIES

23. What payment methods do you accept?

• We accept most credit cards and paypal payments, through Shopify. We love them because Shopify is a platform that makes ecommerce safe for people like you. Your financial information is protected, we never see it.
  
  

24. Do you require payment upfront?

• In most cases, we do require payment up front. In some cases we may ask for only a deposit of 20%, with the rest being due upon receipt of items. 

25. What is your return policy?

• We want you to be happy. We work hard on each piece. What we produce are products we are proud of. When you pickup or receive delivery, please inspect each item as well. If you see any issues, please let us know. As a policy, we do not allow returns or exchanges. In the rare case that you might be experiencing an issue with your furniture from us, please contact us with details about the issue. 

26. What happens if my item arrives damaged?

• It’s rare, but in the cases where there might be damage on any of the items, please contact us as soon as possible. Our team will inspect the items one more time upon delivery, and we encourage you to do the same. In the times where we find damage, we will happily replace the item at the earliest possible time, at no cost of course. 

ABOUT COLORADO WOODEN FURNITURE

27. Are you a local Colorado business?

1. We are a Colorado business, a Denver business, founded by a Colorado native. 

28. Why choose Colorado Wooden Furniture?

1. We care about the products that we produce

2. We make awesome items that stand out and get noticed

3. You will be happy when you look at your planter, or chairs, or bench every day. Probably. I mean we make furniture, we’re not your therapist. But getting sunlight can be good for your mood, and sitting in awesome outdoor furniture will only stand to increase that. So really, we should be charging a lot more for our furniture if you think about it. 

4. Supporting local businesses is supporting your local community

5. You like Colorado

6. or wood 

7. or furniture

8. You want great prices on beautiful outdoor furniture and don’t want to pay some of the prices for this same level of quality

9. You don’t want to chop your own trees

10. Or mill your own lumber

11. Or cut your own boards

12. Or assemble everything when you could be doing literally anything else. Maybe even sleep. Remember sleep? Those were the days. 

13. And if there’s nothing else, maybe you appreciate that someone put in some thought into a pretty solid FAQ page, and maybe, just maybe, you’ll see that same effort in the beautiful quality wooden furniture that we have listed on our site.